Cancellation Policy

1. Standard Cancellation Terms

The following refund schedule applies to all bookings unless a different policy is explicitly stated at the time of booking:

72 hours or more before the scheduled activity: Full refund — 100% of the amount paid.

48 to 72 hours before the scheduled activity: Partial refund — 50% of the amount paid.

24 to 48 hours before the scheduled activity: Partial refund — 25% of the amount paid.

Less than 24 hours before the scheduled activity: No refund — 0% of the amount paid.

All cancellation deadlines are calculated against the confirmed start time of the activity or transfer.

2. No-Show Policy

Failure to appear at the agreed meeting point at the confirmed time, without prior notice, will be treated as a cancellation made with less than 24 hours' notice. No refund will be issued in this case.

If you are delayed, please contact us immediately by phone or WhatsApp so we can assess whether the activity can still proceed.

3. Cancellation by The Morocco Way

In the unlikely event that we must cancel your booking for operational reasons — such as a minimum participant number not being reached or a logistical issue — you will receive a full refund of any amount paid within 5 to 10 business days.

Where possible, we will also offer you the option to reschedule to an alternative date at no extra charge.

4. Weather and Safety Cancellations

The safety of our clients and guides is our priority. If an activity must be cancelled or significantly altered due to adverse weather conditions, dangerous road conditions, or safety concerns determined by our team or local authorities, you will be offered either:

A full refund of the amount paid, or

A free reschedule to an alternative date, subject to availability.

The determination of whether conditions are unsafe is made solely at our discretion and that of the relevant operator or guide.

5. Force Majeure

In exceptional circumstances beyond our reasonable control — including but not limited to natural disasters, pandemics, acts of war, civil unrest, or government-imposed travel restrictions — we will offer you either a full refund or a credit note valid for 12 months from the date of issue, at our discretion.

Force majeure events will be communicated to you as early as reasonably possible.

6. Date Changes and Modifications

If you wish to change the date of your booking rather than cancel it entirely, please contact us as soon as possible. We will accommodate date changes free of charge when requested at least 48 hours before the activity, subject to availability.

Date change requests made less than 48 hours before the activity will be treated as a cancellation and the standard refund schedule will apply.

7. How to Cancel

To cancel a booking, please contact us as soon as possible at [email protected]. Include your full name, booking reference or activity date, and the reason for cancellation.

Cancellations communicated by phone or WhatsApp are accepted but must be followed by written confirmation by email to be valid.

The cancellation date is the date we receive your written confirmation, not the date of your verbal request.

8. Refund Processing

Approved refunds are processed within 5 to 10 business days. Refunds are issued via the same payment method used for the original booking.

Cash payments made on arrival will be refunded in cash or by bank transfer at our discretion. We are not responsible for any exchange rate differences or bank fees incurred during the refund process.